FAQs

Our products

What is the difference between stabilised and dried products?

In contrast to dried products, stabilised plants are subjected to an ecological protection treatment to keep them smooth, fresh and natural looking.

If you want to know more about it, you can find all product information in the articles about stabilised flowers and foliage, stabilisied mosses and lichens und dried flowers.


How can stabilised and dried plants be used?

Our products are intended exclusively for indoor usage. They are available in the form of bundles for hanging, bouquets, flower boxes as well as decorative articles and accessories for events.


Do stabilised and dried plants need a special care?

These plants are absolutely easy to care, no watering, no repotting, no cut required.

We estimate that our stabilised and dried flowers and foliage will last 2 to 3 years and our stabilised mosses and lichens 5 to 10 years.

For a long keeping period of our plants we recommend:

. to handle them carefully

. do not place it in full sunlight or under the air conditioning system.

. not to keep them in rooms with temperatures below 12°C and over 80% humidity

. if necessary, to remove dust from them with a hair dryer (to cold, smallest air flow)

Order placement

Is there a minimum order quantity for Si-nature?

No, there is no minimum order quantity.


Is the website only for business customers?

Si-nature is a professional website that is also accessible to private persons.


As a business customer abroad, can I order VAT-free?

Yes, business customers outside Germany can order VAT-free. If you enter your VAT ID in the shopping cart, the VAT deduction will appear at the last step of your order, before the final confirmation.

Payment and delivery

What payment options does Si-nature offer?

. with credit card (Visa, Mastercard, Maestro, American Express)

.with Paypal

. with Sofort (Deutschland, Österreich, Belgien, Schweiz)

. with Klarna Pay Later)

. with bank transfer: to be able to proceed your order as soon as possible, a last step is required:noch Please transfer the total amount of your order to

our bank account:

IBAN: DE40 3004 0000 0104 1615 00

Institut: Commerzbank

Reciever: Kanitzky Handels-GmbH

Subject: your order number …

After receipt of payment the order will be shipped immediately and you will receive your delivery tracking number.

Without any receipt of payment within a period of 10 days from order confirmation or refusal of payment by the bank, Si-nature reserves the right to cancel the order.


What are the shipping costs?

In Germany delivery is free of charge for order value above 150 € incl. VAT. For orders value below 150€ incl. VAT. we calculate 6,99 € shipping costs.

Inside the EU the delivery is free from order value above 350 € incl. VAT. For order value below 350 € we charge 13,99 € shipping costs.

For international orders outside the EU write us an email with information about the desired articles, the quantity, the delivery address and we will give you the estimated shipping costs.


What can I do if my parcel arrives damaged?

We recommend you to check the condition of the package and the goods before signing the delivery confirmation.

If you notice any damage to the carton or the goods, you must sign the delivery note of the deliverer with a precise, handwritten and dated reservations. We will only accept complaints that are noted on the delivery note of the carrier.

Complaints and returns

How can I complain about a delivery?

For each complaint write us immediately after receipt of the goods a Mail to info@si-nature.com.

Any request for return due to deviation from the order (missing or faulty products, error in a product) must be made in writing form and justified. Returns without prior consent from Si-nature will not be accepted.

Complaints due to damage during transport will only be processed by Si-nature if corresponding reservations were noted on the delivery note of the transport company.


I am a private customer within the EU, do I have a right of withdrawal?

Yes, you have a period of 14 days after receiving your order to return the goods to us for a refund if you have changed your mind. However, the goods must be returned in the original packaging, unopened. Use our contact form. The costs for the return shipment are at your expense.

Special orders that have been made for you personally according to your specific wishes will not be taken back or refunded.

For any complaint concerning deviation of the goods from the order or transport damage see the answers above(How can I complain about a delivery? and What can I do if my parcel arrives damaged?).

I am a private customer outside the EU, do I have a right of withdrawal?

No, the right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose residence and delivery address are outside the EU at the time the contract is concluded.

For any complaint concerning deviation of the goods from the order or transport damage see the answers above (How can I complain about a delivery? and What can I do if my parcel arrives damaged?).

I am a business customer, do I have a right of withdrawal?

No, the right of withdrawal does not apply to business customers.

For any complaint concerning deviation of the goods from the order or transport damage see the answers above (How can I complain about a delivery? and What can I do if my parcel arrives damaged?).