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FAQs

Choice of language and domain

When you select a language on this website, you are automatically redirected to the domain of the country associated with that language. This redirection is designed to give you the best possible user experience, with content tailored to your region and language preferences.

Please note that the information, products or services available may vary from country to country due to local regulations, cultural specifics or regional offers. We strive to provide accurate and up-to-date information, but we cannot guarantee that all content is identical across the different country domains.

By using this website, you agree that Kanitzky Handels GmbH cannot be held liable for discrepancies or differences between the regional versions of the website. If you have any questions or concerns, please read the terms and conditions or contact our customer service.

Our products

What is the difference between preserved (stabilised) and dried products?

Unlike dried products, preserved plants undergo an ecological preservation treatment so that they stay supple, fresh and natural-looking.

You will find a detailed comparison in our guide.

To learn more, you will find all product information in our articles on preserved flowers and foliage, preserved moss and dried flowers.

How can preserved and dried plants be used?

Our products are intended for indoor use only. They are available as bunches for hanging, bouquets, flower boxes, as well as decorative items and accessories for events.

At low temperatures and high humidity, preserved flowers and plants may release a few drops of preservation liquid. This liquid is a non-toxic solution based on glycerine or glycols; the exact formula varies depending on the producer.
To prevent colour transfer, we recommend not letting preserved flowers and plants come into contact with porous materials.

Do preserved and dried plants need special care?

These plants are completely undemanding: no watering, no repotting, no pruning required.

We estimate the lifespan of our preserved and dried flowers and foliage at 2 to 3 years, and of our preserved moss at 5 to 10 years.

For a long lifespan, we recommend:

  • handling them with care,
  • not placing them in full sun or under air conditioning,
  • not keeping them in rooms below 12 °C or above 80 % humidity,
  • dusting them with a hair dryer if necessary (cold setting, lowest airflow).

Placing an order

Is there a minimum order value at Si-nature?

No, you can order on our website whatever the value of your order.

What discounts are available for business customers?

Volume discounts of 10 %, 15 % and 20 % apply to professional orders. For large orders from €3,000 net, we guarantee the best price: if a product is cheaper at a competitor, we will match it.

Is the website for business customers only?

Si-nature is a professional website that is also open to private customers.

We are a wholesale website for professional customers. It is not our aim to supply private customers who are not familiar with the products, as our B2B rules are very strict.

However, we do not close the door to people who want to order, understand our rules and comply with them. All our customers are treated as business customers. We assume that customers are informed about the goods they buy. Otherwise, we recommend visiting a florist offering services tailored to private customers.

Can I order VAT-free as a business customer abroad?

Yes, outside Germany business customers can order VAT-free. If you enter your VAT ID in the cart, the VAT deduction appears in the last step of your order, before final confirmation.

Payment and delivery

Which payment methods does Si-nature offer?

  • Credit card (Visa, Mastercard, Maestro, American Express)
  • Sofort instant bank transfer (Germany, Austria, Belgium, Switzerland)
  • Pay by invoice (Klarna Pay Later)
  • Apple Pay
  • Google Pay
  • Prepayment by bank transfer: to ship your order as quickly as possible, only one last step is missing. Please transfer the full amount of your order to the following account:
    IBAN: DE83 3004 0000 0104 1615 02
    Bank: Commerzbank
    Recipient: Kanitzky Handels GmbH
    Reference: your order number

As soon as payment is received, your order is shipped immediately and you receive your proof of delivery.

If payment is not received within 10 days of order confirmation, or if payment is refused by the bank, Si-nature reserves the right to cancel the order.

How much are the shipping costs?

In Germany, delivery is free from €150 net. For orders from €50 to €150, we charge €6.99 net shipping. Below €50, we charge €9.99 net.

Within the EU, delivery is free from €350 net. For orders from €150 to €350, we charge €13.99 net shipping. Below €150, we charge €16.99 net.

For international orders outside the EU, send us an email with the items you want, the quantities and the delivery address, and we will give you an estimate of the shipping costs.

What can I do if my parcel arrives damaged?

We recommend checking the condition of the parcel and the goods before signing the delivery confirmation.

If you notice any damage to the box or the goods, you must sign the carrier's delivery note with precise, handwritten and dated reservations. Only claims noted on the carrier's delivery note will be accepted.

Complaints and returns

Can I return goods?

At Si-nature we are strongly committed to working in an environmentally friendly way. Wherever possible we favour European production, optimise transport solutions that reduce CO2 emissions, and fight waste.

For ecological and economic reasons, we do not accept returns and try to find alternative solutions.

How can I make a complaint about a delivery?

For any complaint, email us immediately after receiving the goods at info@si-nature.com.

Any return request due to a discrepancy with the order (missing or defective products, wrong product) must be made in writing and justified. Returns without the prior consent of Si-nature will not be accepted.

Claims for damage during transport will only be processed by Si-nature if corresponding reservations were noted on the carrier's delivery note.

I am a private customer in the EU – do I have a right of withdrawal?

Yes, you have 14 days after receiving your order to return the goods to us for a refund if you change your mind. The goods must be returned unopened in their original packaging. Please use our form. The cost of the return is at your expense.

Special orders made to your specific personal requirements will not be taken back or refunded.

Please note that a partial withdrawal is not permitted and will not be accepted.

For any complaint about goods not matching the order or transport damage, see the answers above (How can I make a complaint about a delivery? and What can I do if my parcel arrives damaged?).

We are a wholesale website for professional customers. It is not our aim to supply private customers who are not familiar with the products, as our B2B rules are very strict.

However, we do not close the door to people who want to order, understand our rules and comply with them. All our customers are treated as business customers. We assume that customers are informed about the goods they buy. Otherwise, we recommend visiting a florist offering services tailored to private customers.

I am a private customer outside the EU – do I have a right of withdrawal?

No, the right of withdrawal does not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole residence and delivery address are outside the EU.

For any complaint about goods not matching the order or transport damage, see the answers above (How can I make a complaint about a delivery? and What can I do if my parcel arrives damaged?).

I am a business customer – do I have a right of withdrawal?

No, the right of withdrawal does not apply to business customers.

For any complaint about goods not matching the order or transport damage, see the answers above (How can I make a complaint about a delivery? and What can I do if my parcel arrives damaged?).

I have seen some negative reviews of Si-nature online – should I be worried?

No, you don't need to be.

We currently serve more than 6,000 active customers in over 29 countries, with a repeat customer rate of over 75 %. Some of our B2B customers have placed more than 100 orders with us in the last 24 months – for us, the best proof of long-term trust.

The few negative reviews that can be found online come from less than 1 % of our entire customer base.

This is no coincidence: experience shows that review platforms are used disproportionately by dissatisfied customers, while the vast majority of satisfied customers rarely leave a review – a pattern also seen at established companies such as Amazon, Aldi, Vinted, Zalando or DM.

We take all feedback seriously and handle every case objectively and transparently. If you have any questions about a current or past order, we are always happy to help you personally.